Return and Refund Policy

At Heat Fence, we are committed to delivering the best quality sun control film products and professional installation services. If you are not completely satisfied with your purchase, please review our return and refund process below:

1. Return Eligibility

Products can be returned within 7 days of delivery.

Items must be unused, undamaged, and in their original packaging.

Custom-cut, installed, or service-based products are not eligible for return unless found defective.

2. Refunds

Once the returned item is inspected and approved, the refund will be initiated to your original payment method.

Refunds typically take 5–7 business days to reflect, depending on your bank/payment provider.

3. Non-Returnable Items

Installation services already completed.

Products damaged due to misuse, improper handling, or natural wear and tear.

Customized or specially ordered films that cannot be resold.

4. How to Initiate a Return

Please contact our customer support team via [email/contact page] with your order ID and reason for return.

Our team will guide you through the return process.